General Info

DWP’s Video Relay Service (VRS) is being extended to British Sign Language (BSL) users who want to contact the department about PIP.

People can access the service from their tablet, smartphone, computer or laptop through GOV.UK. They are then connected to a professional interpreter by video link, who relays what they are saying to DWP colleagues over the telephone.

Pat Russell, head of office for the Office for Disability Issues, said: “We regularly hear about the difficulties many disabled people have when trying to access government services.

“I am, therefore, delighted that the DWP VRS pilot has been extended to include PIP.

“This will help enable a greater number of disabled people access services in their preferred format.”

The pilot began in January for deaf and hard of hearing customers who call DWP about Disability Living Allowance, Attendance Allowance or Access to Work.

There were 361 calls by the end of March – double the number expected for the whole 6-month trial in just 3 months. This represents 48 hours of translation, with an average call length of 8 minutes.

DWP worked with organisations such as the British Deaf Association (BDA) on how best to trial the pilot and it has received positive feedback.

“Overwhelming success”

David Buxton, director of campaigns and communications at the BDA, said: “We are really pleased to hear that the trial of the VRS service has been an overwhelming success.

“The evidence shows that deaf BSL users are using this fully accessible service in large numbers and are pleased that they can now contact DWP and discuss their issues in their own language. This is about equality and also a model of reasonable adjustment in the Equality Act.

“The BDA is happy to work with DWP to provide BSL awareness training to ensure that their staff become better able to give the right support and information to deaf BSL users.

“This is another welcome step towards making contact with government more accessible for deaf BSL users.

Batteries

Sign Language Classes

 

Lisa Hutt

Families Programme Officer – North The National Deaf Children’s Society,

Second Floor, Vincent House

Quay Place, 92-93 Edward Street,

Birmingham, B1 2RA

Direct line: 07841 779077 (mobile)

email lisa.hutt@ndcs.org.uk switchboard 020 7490 8656 (voice and text) fax 020 7251 5020

 

 

Project Coordinator

 

Background

 

Sign Hi Say Hi! is a group of local families with deaf children and young people living in Blackpool, Fylde and Wyre. We organise activities, social events, BSL classes and workshops for families, children, young people and their siblings, parents and carers.

 

 

Sign Hi Say Hi! have been successful in securing a grant from the Peoples Health Trust Active Communities Funding programme for our “Lets Get Together” project which is to enable local people to shape activities in their neighbourhood and form closer social links.

 

 

Job Description

 

The Project Co-ordinator will lead on the delivery of the Sign Hi Say Hi offering over the next 2 years to ensure that it meets the needs of deaf families and their children/young people and enables them to forms a strong supportive community. The role needs to continue to develop ways of ensuring that they have a say in shaping the Sign Hi Say Hi offering and the opportunity to have a role in its delivery if they want to be involved. For the service to be successful it must be accessible to all deaf families and the project therefore offers an exciting opportunity to be creative in the development of access routes.

Grade/pay:

Terms of post: Fixed term contract for 2 years, part time 5 hours per week (Term Time)

Key relationships: Sign Hi Say Hi – Fylde, Wyre & Blackpool Deaf Children’s Society (Sign Hi Say Hi) Steering Group

The Project Coordinator will work with the Sign Hi Say Hi Committee to develop a project plan and deliver the project aims. The Sign Hi Say Hi Committee will maintain strategic direction over the 2 year project.

Reporting to: Jane Thomas, Chair, Sign Hi Say Hi

 

Specific duties of post:

  1. To project plan the development of the Sign Hi Say Hi offering in accordance with the terms of the successful project bid.
  2. To effectively plan and coordinate project activities.
  3. To support the Sign Hi Say Hi Committee to maintain a strategic overview of the project to deliver the objectives of the “Let’s Get Together”
  4. To provide regular reports on progress to the Sign Hi Say Hi Committee
  5. To monitor and evaluate existing provision against identified need to identify gaps and areas for improvement.
  6. To involve the deaf families, children and young people of Blackpool, Fylde and Wyre in Shaping the Sign Hi Say Hi offering
  7. To market and promote Sign Hi Say Hi
  8. To arrange and participate in meetings, events and working groups for the project.

 

 

  1. Develop strong working relationships with key members of our partner organisations
  2. Develop an attractive activity programme
  3. Liaise with the Play Inclusion Project staff
    1. Ensure project expenditure is recorded accurately and report the current position
    2. Evaluate and monitor the success of the project.
    3. Provide a progress update at each Sign Hi Say Hi Committee meeting.
    4. Adhere to relevant policies, including equal opportunities and health and safety
    5. Undertake any other reasonable duties as requested by line manager.
    6. To foster and develop good relationships with other local and national organisations and institutions

 

Other conditions

  • This post involves work with young people under the age of 18, and the post holder is required to have a Disclosure and Barring Service (DBS) check
  • Willingness to undertake evening and weekend work dependent on activity sessions scheduled
  • Ability to travel frequently round the Blackpool, Fylde and Wyre area. Own car or access to a car essential
  • Working hours will be 5 hours per week, for 41 weeks per annum incorporating a degree of flexibility. The post, which has a fixed 2 year contract, is placed on a salary of £25,000 pro rata, with access to a stakeholders’ pension.

 

 

Person specification:

Experience

 

  1. Sound practical experience of planning and delivering projects to meet agreed targets including the ability to manage and track projects effectively.

 

  1. Experience of undertaking effective project management & project evaluation

 

 

  1. Experience of managing budgets and maintaining accurate financial recording and reporting.

 

 

 

  1. Involving service users in service development

 

 

  1. Experience of building and maintaining good relationships with stakeholders

 

 

 

  1. Would be an advantage to be deaf aware and/or have links to the deaf community

 

 

 

 

Skills

 

Essential

  1. A highly organised, motivated individual.

 

  1. Flexible, self-motivated and a positive attitude

 

 

 

  1. The ability to prioritise effectively, work under pressure and deliver against set targets to agreed deadlines

 

  1. Ability to work on own initiative as well as having excellent team-working skills

 

  1. Thoroughness, accuracy and attention to detail

 

  1. The ability to get things done

 

  1. Good interpersonal and networking skills

 

  1. Tact and diplomacy

 

  1. Excellent written and oral communication and presentation skills

 

  1. Commitment to user involvement and equal opportunities

 

 

  1. Ability to handle information of a confidential nature appropriately

 

 

 

  1. Ability to secure commitment and cooperation from others

 

  1. An understanding of and commitment to equal opportunities

 

  1. The ability to work at all levels in the community, and with other organisations

 

 

  1. Ability to work effectively with families from a wide range of backgrounds
  2. An understanding of the barriers to participation in activities

 

  1. A positive attitude towards working in partnership to achieve outcomes

 

 

  1. High standard of computer literacy (Excel, Word, Power Point) to present work professionally and manage data. Adept at using e-mail and internet

 

Desirable

 

  1. Able to use BSL

 

 

 

To Apply

 

Please send a covering letter plus your CV to Jane Thomas by email at jnethmsjane@aol.com by the closing date of   24th February 2016.

 

 

Interviews will be held during late February/early March 2016. The successful applicant will be required to start as soon as possible.

I know you are all very busy and completing a survey is not top of your list of things to do, but please complete the Sign Hi Say Hi Survey. There are only 10 question’s to complete. It is important to us that we are providing the activities your deaf children/young people want and this survey is an  mportant way for us to obtain your views and as it is anonymous if you want to be critical you can be. It is also very helpful when we try to gain funding for activities as we can show that we are taking your views into account. As you know the more funding we can secure the better activities we can provide.
The link to the survey is below

https://www.surveymonkey.com/r/B28H8MH

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Deaf Apprentices

My Future

The Special Needs Jungle is a website by parents of children with additional needs. It has produced a summary of the Government Pathfinder report on the Special Educational Needs Local Offer and Education Health and Care Plans. The report was to compare families from Pathfinder areas (Blackpool and Lancashire were not Pathfinders) with those families experiences who were not in pathfinder areas.

The evaluation was to see if families had a more positive experience with better outcomes for children and young people.

http://www.specialneedsjungle.com/special-educational-needs-and-disability-pathfinder-final-report/

Fylde, Wyre & Blackpool DCS

c/o PIP

Office 1 & 2

13-15 Preston Street

Fleetwood

FY7 6JD


Registered charity 1037445


About Us

We're a group of parents and those working with deaf children who want a better deal for deaf children and their families.


We feel that it is helpful to come together to share information and meet others in the same position because by coming together we are able to give support and swap ideas.


At Fylde DCS, you'll find both deaf and hearing parents with a wealth of experience of deafness. They may have experienced some of the difficulties you may be facing. We may be able to help or, if not, we can put you in touch with others who can.


Contact Us

If you would like to find out more please contact:


Karen McLeod – Secretary

07437 335655

signhisayhi@ndcsgroup.org.uk

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